Shipping + Returns
Orders ship within 2 business days. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers outside of the USA are responsible for any customs and import taxes that may apply. elle crée is not responsible for delays due to customs.
Returns & Exchanges
elle crée gladly accept returns and exchanges. Please contact elle crée within 14 days of delivery and ship items back within 30 days of delivery. Buyer is responsible for return shipping charges.
elle crée does not accept order cancellations, but please contact elle crée if you have any problems with your order. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Paint-by-number kit paint exchange - If paint pots arrive damaged or dry, replacement paint will be sent free of charge if notified within 6 months of delivery or purchase. After 6 months, replacement paint will be mailed for $5 fee. Please contact elle crée via email with the name of your kit and the numbers of the paint colors that are damaged.